When we are in conflict, listening to each other is extremely difficult and it is the absolute one most important thing we can do.  Even when you hear things that are ugly and mean and hurtful, if you keep listening you might find that the other person calms down and then might eventually be able to listen to you in return.  Truly listening while in conflict takes practice.  TRY LISTENING LIKE YOU ARE LISTENING TO MUSIC that you don’t like very well!  Learn something new about someone’s perspective.  Stay open and try to observe the situation from the outside to help you from taking things personally.  You will be amazed at the progress of the conversation when you concentrate on listening.