The mind determines what’s possible.
The heart surpasses it.
— Pilar Coolinta

Working through an emotionally-charged conversation is never easy.  But we learn that we can come to the conversation as a whole person, using not only our intelligence and our emotions, but also our heart.  Try keeping your heart open to new possibilities, listening for new information, and listening for things that do not already fit your preconceived idea of what someone thinks or feels.  This is extremely difficult and gets easier with practice.  When you notice yourself sliding into judgment, clear your mind and start over again.  We’re human.  Give yourself credit for trying and then try again.